The following products are available for Pre-Order.
Below, we have listed several FAQ's in regards to the Pre-Order Process. Please ensure you have read the FAQ's prior to placing your order.
Q: When will my Pre-Order ship?
A: The order will begin the shipping processing time (1 to 7 business days) when the item(s) ordered are back in stock. The estimated back-in-stock date is listed on the product you purchased. This date is an estimate only. It is not a guaranteed date. The actual date of receipt could be some days later. NOTE: If you have multiple pre-order items or a combination of in-stock and pre-order items with different estimated back in stock dates, the entire order will ship when all items are in stock.
Q: What is the status of my order?
A: You may log into your account and view the order status. Once the order is shipped, the status will be changed to "Shipped". We do not have any status notifications or estimates outside of what is provided on the website. In the event that the estimated arrival date of a product changes significantly (more than 7 business days), we will notify you of that updated status.
Q: I received a shipping confirmation, but the items haven't been shipped. Is there something wrong?
A: Shipping documents and labels are created first, then the order is sent to the warehouse to be processed. Once you have received tracking information that will indicate that your order is in the pre-shipping process. The order can stay in this status for some time as this is where the orders are in the queue to be pulled, scanned, and packed. Please continue to check the tracking once daily and when the order is in transit, the tracking info will become active. If there is a problem with your order, we will contact you.
Q: How long will it take In-Stock items to ship?
A: In-Stock items are estimated to ship within 1 to 7 business days. This is just an estimate and not a guaranteed date.
Q: How long will it take my order to ship when the item is back in stock?
A: The estimated order processing time is 1 to 7 business days. We want to give our warehouse as much time as possible to ensure that the orders are shipped accurately and well packaged.
Q: How do I cancel an order?
A: A Pre-Order can be cancelled within 7 calendar days after the purchase date. After this period the production or allocation of the product will have begun and the pre-order cannot be cancelled. Pre-Order cancellations can be submitted here.
Q: When will my card be charged?
A: Your card will be charged the full amount of the purchase immediately.
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