|
Frequently Asked Questions: FAQs Below we have listed some answers to the most frequently asked questions that we are receiving. Please view this information below. Frequently Asked Questions:
Q: When will my order ship? A: The Estimated time of shipment for in-stock items is between 1-7 Business days. This is just an estimate and the process could take a few days longer. We do not anticipate it taking several weeks to fulfill any orders. If we have any specific issues or problems with your order, we will contact you immediately.
Q: What is the status of my order? A: Your order will
show as processing in your account until it is picked up by the carrier and in
transit to you. We do not have an internal order tracking application that will
offer “updates” of an order while it is being processed. If the order status is processing the order
is either actively being packed and shipped or it is in the queue to be packed
and shipped
Q: I received a shipping confirmation, but the items haven't been shipped. Is there something wrong? A: Shipping documents and labels are created first, then the order is sent to the warehouse to be processed. Once you have received tracking information that will indicate that your order is in the pre-shipping process. The order can stay in this status for some time as this is where the orders are in the queue to be pulled, scanned, and packed. Please continue to check the tracking once daily and when the order is in-transit the tracking info will become active. If there is a problem with your order, we would contact you.
Q: Are you open for local pick up or in-store browsing? A: Currently, we are not open for local pick-up or in-store
browsing.
Q: Will there be any delays in the actual transit of my order once it leaves Vulcan. A: Due to the situations with the Covid-19 pandemic, The volume of shipments currently
being transported now by the carriers far exceeds normal levels. It would be
reasonable to expect items to arrive a few days later than projected.
Q: I ordered a product and I looked back on the website and see that it is now out of stock. Will I still receive the product that I ordered? A: As items are ordered the stock depletes and at some
point, the stock completely runs out. If you were able to order the item, then
it was listed as in stock at that time and you should receive the item (s). If
for any reason an item was ordered and it is not actually in stock, we will
contact you. In this case, we will refund the purchase completely for the out
of stock items. If the item is part of a Vulcan pre-configured, we will contact
you and give the option of cancellation and refund, partial shipment, or
exchange for another item.
Q: Is there any way I can pay to expedite the process or drive to pick up the order locally? A: We process orders or order items in the order they are received.
We do not have a way of expediting one order in front of others.
Q: How do I cancel an order? A: Please use the Contact forms on our site or call to cancel orders. We ship and process orders from multiple warehouses. If the
order is finally processed and packaged, we cannot cancel the shipment. Please
check our return and cancellation policy listed on your order confirmations and
under our website FAQ’s section.
Q: I put the wrong shipping address on an order, and it has already been shipped. What can I do? A: If the order has
not shipped yet, we can usually make this change very easily. If you have paid
through PayPal, we cannot change the shipping address and we will need to
cancel the order and you can attempt to replace it when the items are
electronically put back into stock. If
you listed the address incorrectly and the order is in transit, there is a
re-consignment fee from $15 to $85 depending on the carrier. These fees are
charged due to the additional work required for the shipment to be rerouted and/or
an entire tractor-trailer being unloaded prematurely just to locate one
package. We don’t have any control over these fees, and they will be billed to
you before the change can be made. Please check your order confirmations and
our website FAQs for more detailed information about shipments and acceptance
of shipments.
Q: When will this product be back in stock? A: Please use the back in stock notifications on the product
pages to be notified when back in stock. If you do not see a notification link
or ETA posted, please sign up for notifications here
Q: Can I order an out of stock product? A: Please use the in-stock notification link in the product
page to be advised of when these options or available or check back on the
website later when this information has been updated.
Q: I want to change an item on my order A: Please submit a contact form. Please know that if a request is received to change an order that order will be put on hold until the change has been made.
|
